Return Policy

At Khogloreghakleon, we take great care to ensure every floral arrangement meets our high standards of quality. We understand that fresh flowers are perishable natural products, and we have developed this policy to address any concerns you may have.

Our Freshness Guarantee

We guarantee that all flowers delivered will be fresh and of high quality. Our arrangements are designed to bring beauty and joy, and we stand behind the quality of our work.

Reporting Issues

If you are not satisfied with your order or have concerns about the quality of your arrangement, please contact us within 24 hours of delivery. To assist us in resolving the issue, please provide:

• Your order number
• A description of the issue
• Photographs of the arrangement showing the concern

Resolution Options

Depending on the nature of the issue, we may offer the following resolutions:

Replacement

We may provide a replacement arrangement of equal or greater value, delivered at no additional cost.

Partial Refund

In some cases, we may offer a partial refund to address specific concerns while allowing you to keep the original arrangement.

Full Refund

For significant quality issues, we may provide a full refund of the arrangement cost. Delivery fees may or may not be refunded depending on the circumstances.

Conditions and Exclusions

Please note the following conditions:

• Issues must be reported within 24 hours of delivery
• We cannot accept returns of flowers due to their perishable nature
• Substitutions of equal or greater value due to availability do not qualify for refunds
• Arrangements that have been improperly cared for or damaged by the recipient do not qualify
• Changes in personal preference after delivery do not qualify for refunds

Order Cancellations

Orders may be cancelled or modified:

• At least 48 hours before scheduled delivery: Full refund less any non-refundable deposits
• 24-48 hours before delivery: 50% refund of arrangement cost
• Less than 24 hours before delivery: No refund, as flowers have been prepared

Event and Wedding Orders

For large event orders and wedding florals, specific cancellation and refund terms are outlined in your contract. Please refer to your signed agreement for details.

Delivery Issues

If delivery cannot be completed due to incorrect address information provided by the customer, or if the recipient is unavailable and refuses redelivery, refunds may not be provided. Additional delivery attempts may incur extra charges.

How to Contact Us

To report an issue or discuss your order, please contact us at:

Khogloreghakleon
1190 Danforth Ave Unit # 2, Toronto, ON M4J 1M6, Canada
Phone: +1 416 417 1415
Email: relations@khogloreghakleon.world

We are committed to your satisfaction and will work with you to find an appropriate resolution.