Privacy Policy

At Khogloreghakleon, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our floral arrangement services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian federal and provincial privacy laws.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Place an order for bouquets, arrangements, or floral services
• Submit inquiries through our contact form
• Subscribe to our seasonal newsletter
• Request consultations for events or corporate programs
• Provide delivery addresses for floral gifts

This information may include your name, email address, phone number, delivery addresses, payment information, and details about your floral preferences and occasions.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your floral orders and arrangements
• Coordinate delivery of bouquets to specified recipients
• Communicate with you about your orders and inquiries
• Send you information about seasonal collections and special offerings
• Improve our floral design services and customer experience
• Manage corporate floral programs and recurring installations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• To delivery partners necessary to complete your floral deliveries
• To payment processors to complete transactions securely
• When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent where consent is the legal basis for processing (where applicable)

We will respond to access and correction requests within a reasonable time and as required by applicable law. There is no cost for reasonable access requests.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and contact records are typically retained for seven (7) years for business and tax purposes. Marketing consent records are retained for at least three (3) years after the relationship ends, as required by Canada's Anti-Spam Legislation (CASL). When information is no longer needed, it is securely destroyed or anonymized.

Commercial Electronic Messages (CASL)

Under Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (e.g. email marketing, seasonal newsletters) with your express or implied consent. We clearly identify our business and provide our contact information in every such message. You may unsubscribe at any time using the link in our emails or by contacting us; we will honour unsubscribe requests within ten (10) business days. We keep records of consent for at least three years.

Complaints

If you believe your privacy rights have not been respected, you may file a complaint with us. We will investigate and respond within a reasonable time. You may also file a complaint with the Office of the Privacy Commissioner of Canada.

Accountability and Privacy Contact

We are responsible for the personal information under our control and have designated a privacy contact to answer your questions and handle requests. For privacy-related inquiries, access requests, or to withdraw consent, please contact:

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Khogloreghakleon
1190 Danforth Ave Unit # 2, Toronto, ON M4J 1M6, Canada
Phone: +1 416 417 1415
Email: relations@khogloreghakleon.world

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.